Ideal Customer Service.
Ideal customer service?
Goes without saying.
We put our entire competence and energy at the service of our customers, always thinking in solutions.
From the first analytical briefing right to the finished tool. From sophisticated milling strategies to professional application support.
You can count on us – even in exceptional situations and emergencies. When spontaneous changes in concept or material call for different tools, for example. Often, our field service teams carry a convincing alternative in their service vehicles. Alternatively, they can arrange for direct delivery, there and then.
Of course, our service call centre offers direct support and quick solutions, too – even in emergencies.
This forms the”LOOP” which begins with analysis and does by no means end with the delivery. Because full service, as we see it, includes support, customer focus and the warranty, indefinitely. And that is what we call the “LOOP-Concept”.